Política de envío
Shipping Policy
At ODIESA, we believe receiving your order should feel just as good as choosing it. Every piece is carefully prepared and packed with attention to detail before it leaves our studio.
Order Processing
Orders are processed within 1–3 business days after your purchase is confirmed.
During launches, promotions, or holiday periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Spain: 8-10 business days
- Europe: 4–8 business days
- International: 7–14 business days
Please note that these are estimated delivery times and may vary depending on your location and the shipping carrier.
Order Tracking
As soon as your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Customs & Duties
For orders shipped outside the European Union, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer.
Delays
While we always do our best to deliver your order as quickly as possible, occasional delays may occur due to weather conditions, customs clearance, or the shipping carrier.
If your order is taking longer than expected, please don't hesitate to contact us—we're happy to help.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Our team will work with the shipping carrier to resolve the issue as quickly as possible.
Questions?
If you have any questions about your shipment, feel free to reach out.
We're always here to help.